Q: ClearStream TV did not connect to my WiFi network.


A: Follow the steps below to troubleshoot your WiFi connection with ClearStream TV, or go to our dedicated WiFi Setup page.

  1. Ensure you chose the correct WiFi network and entered the correct network password during setup.
  2. Place the ClearStream TV unit in a location with a strong WiFi signal from your home network, ususally within 20 feet of your router.


To troubleshoot your WiFi signal:

  1. Check the WiFi signal strength at the ClearStream TV unit with a smartphone. WiFi should be at least medium strength (3 out of 5 bars) or at least -60dbm as read by a WiFi scanning app.
  2. Verify the network and credentials by connecting another device to the WiFi network.
  3. Perform the setup again.

Tip: Verify the status of ClearStream TV by going to the router’s webpage (typically 192.168.1.1) and check to see if the MAC address is listed as an active client. Visit ClearStream TV’s IP address in a browser to verify it is active.


Advanced WiFi troubleshooting:

If your WiFi environment is too congested, you may need to change the channel of your WiFi router to avoid interference. A WiFi analyzer app on an Android device or a computer can help diagnose the WiFi. The WiFi channel is typically changed in the router’s settings (visit the router's webpage to access settings).