Q: Video quality on my ClearStream TV is poor. What can I do?
A: If you’re experiencing poor video quality, there could be a few reasons why this is happening.
- If the video looks good, but stops, starts, or stutters, this is most likely due to a poor WiFi signal from your router to your device, i.e. phone, tablet, Roku, Apple TV, Amazon Fire TV, Amazon Fire Stick, Kindle, or Google Chromecast. You may also be experiencing a poor WiFi signal from your router to the ClearStream TV. Try moving the HDTV antenna and the ClearStream TV closer to your router.
- If the above step doesn’t work, you can also move to a different WiFi channel in your router (see your WiFi router guidelines or ask your provider). You can also upgrade to a router that supports a 5Ghz band.
If the video quality has an occasional breakup, a few pixels from time to time, the problem is most likely HDTV reception. Move your antenna or make sure your antenna is aimed in the direction of your TV stations’ broadcast towers and check reception by scanning for channels. If you are not receiving all of the available channels, move the antenna and rescan.
If you continue to have poor video quality, call our helpline for technical assistance, toll-free in the U.S.A.: 1-877-825-5572. Our Connection Crew is available Monday-Friday.