ClearStream TV and Wireless TV Antenna FAQs

Cutting the cord? Have some questions about your ClearStream TV device? Read some of our frequently asked questions in the Antennas Direct knowledge base.

How can I see all the available channels in my area?
Q: How can I see all the available channels in my area? A: Check out our tower-finding tool, Antenna Point. Our mapping tool will allow you to view the ...
Thu, 21 Sep, 2023 at 11:41 AM
I didn’t receive all the channels I expected, or I received channels that don’t work with live TV.
Q: I didn’t receive all the channels I expected, or I received channels that don’t work with live TV. A: ClearStream TV will tune just as well as connec...
Thu, 13 Dec, 2018 at 5:05 PM
I don’t have guide data for all channels.
Q: I don’t have guide data for all channels. A: Guide data takes some time to load. If the guide data is missing for a channel, in the app, click on the...
Thu, 13 Dec, 2018 at 5:09 PM
Can my HDTV antenna remain connected to my TV along with ClearStream TV?
Q: Can my HDTV antenna remain connected to my TV along with ClearStream TV? A: Yes, you can still watch broadcast TV for free on your television while C...
Thu, 21 Sep, 2023 at 11:42 AM
What kind of antenna do I need?
Q: What kind of antenna do I need? A: ClearStream TV works with any HDTV antenna, and can be used with indoor and outdoor antennas. If using an outdoor ...
Thu, 13 Dec, 2018 at 5:24 PM
Does ClearStream TV use cellular data?
Q: Does ClearStream TV use cellular data? A: No, ClearStream TV streams live TV over your local network. No connection to the internet is required once ...
Thu, 13 Dec, 2018 at 5:30 PM
Is closed captioning available?
Q: Is closed captioning available? A: Yes, each application supports Closed Captioning.  During live TV mode: iOS - Use the gear icon in upper right ...
Thu, 13 Dec, 2018 at 5:36 PM
Video quality on my ClearStream TV is poor. What can I do?
Q: Video quality on my ClearStream TV is poor. What can I do? A: If you’re experiencing poor video quality, there could be a few reasons why this is hap...
Thu, 21 Sep, 2023 at 11:45 AM
Can I use an Amplifier or Preamplifier with ClearStream TV?
Q: Can I use an Amplifier or Preamplifier with ClearStream TV? A: Yes. For attic and outdoor enhanced performance with broadcast signals, adding a pream...
Thu, 13 Dec, 2018 at 5:49 PM
What if I want to factory reset my device?
Q: What if I want to factory reset my device? A: ClearStream TV should not need to be reset unless the router it is connected to changes. You can perfor...
Thu, 13 Dec, 2018 at 6:00 PM